Thursday 9 May 2024

Salesforce AI Associate Certification - 2

What is it called when you create a prompt that can be used repeatedly for different purposes? 

Prompt template 

How can you prevent LLMs from creating unintended or harmful content? 

Adding specific direction 

What is the process called when data is pulled from your organization to be included in the prompt? 

Dynamic grounding 

What is checked for in the Einstein Trust Layer when the LLM passes a response back to Salesforce? 

Toxicity and Data Demasking 

What is the term for determining the intention behind words in natural language processing? 

Natural language understanding 

What is an algorithm? 

A set of rules for turning input into output 

What is the primary function of Named Entity Recognition (NER)? 

Labelling sequences of words and identifying important entities like names, dates and times 

How does deep learning draw conclusions from data? 

By connecting the dots between data points 

What is the role of training data in machine learning? 

It helps machines make sense of attributes and characteristics. 

What is the GPT language model, one of the biggest LLMs, known as? 

Generative Pre-trained Transformer 

What is the term for predictions from generative AI that diverge from expected responses based on facts? 

Hallucinations 

When can businesses share proprietary data during the generative AI lifecycle? 

Only when using the data to train foundational models 

How does reinforcement learn work? 

It teaches AI models through trial and error, receiving rewards or corrections based on output 

What does NLP stand for in artificial intelligence? 

Natural Language Processing 

What tasks can NLP help computers perform? 

Translating languages 

Which type of data analytics predicts what is going to happen in the future based on past data? 

Predictive 

What is the technique used to discover how strongly two quantitative variables are related? 

Coorelation 

What does the regression line represent in linear regression? 

The best-fitting straight line through data points 

Which Einstein feature helps sales managers identify at-risk opportunities? 

Einstein Opportunity Scoring 

What does Salesforce Einstein Discovery augment within a no-code-required environment? 

Business intelligence 

How many rows with outcome values does Einstein Discovery need to build a model? 

400 

Which of the following Tableau products is best suited for data cleaning, shaping and combining? 

Tableau Prep Builder 

What is the primary key to successful data exploration? 

Formulating Good Questions 

What is the primary function of Einstein Activity Capture in Salesforce? 

Automatically logging activities related to Salesforce records 

What does data-centric AI necessitate for its development? 

Use of only high-quality data 

What is the primary purpose of data preparation in AI implementation? 

Capturing underlying patterns 

How many observations does Einstein Discovery support in datasets? 

Up to 20 million 

What does a data source contain for exploration and understanding? 

Raw data 

Which statement accurately describes a characteristic of continuous variables? 

They have unbroken values 

What does a CRM Analytics dataset for Einstein Discovery require? 

At least 3 columns with one outcome plus two predictor variables 

What is the primary objective of Generative AI? 

Generating content and solutions based on the patterns it learns from existing data or information 

What is the primary objective of integrating AI with Salesforce for Sales and Marketing teams? 

Improving decision-making and efficiency 

What concern arises when AI models for image generation replicate styles from publicly available data without variation or curation? 

Plagiarism 

What process utilizes customer data and machine learning to determine the probability of contacts engaging with emails and marketing campaigns? 

Engagement scoring 

Which primary AI capabilities are predominantly offered by Salesforce? 

Predictive, Generative and Analytic AI 

What is the primary objective of Einstein Lead Scoring within the Sales processes? 

To prioritize sales efforts based on lead conversion 

When integrating AI into their CRM, what is the initial step Salesforcegeek Inc. should take to prepare their data? 

Determine data availability 

If Salesforcegeek Inc. is utilizing Einstein for predictions and encounters inaccurate results, what could be a potential cause? 

Poor data quality 

To address customer complaints regarding excessive sales calls, which data quality aspect should Salesforcegeek Inc. assess to reduce communication inefficiencies? 

Data duplication 

What AI technique instructs a model to optimize outcomes by receiving feedback based on its performance from an algorithm? 

Reinforcement learning 

#salesforce #ai #einstein #generativeai #testing

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